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Privacy Policy

Last updated: October, 24, 2018

Operadora Desire, SAPI de CV, under the commercial name of Original Affiliates forms part of “Original Group” business group, located at Km 3.5 Boulevard Kukulcán, Hotel Zone, Cancun, Quintana Roo, Mexico , CP 77500, is responsible for the processing, use and protection of personal data provided to us in accordance with the provisions of the Federal Law on Protection of Personal Data held by Private Parties.

The personal data we collect from you will be used for the following purposes that are necessary for the service requested:

Main purpose:

  • Elaboration of Timeshare membership contracts;

Additionally, we use your personal information for the following purposes which are not necessary for the service requested, but allow us to give you a better service:

Secondary Purpose:

  • Transportation airport-hotel, hotel-airport;
  • Hosting Services;
  • Exchange of vacation ownership worldwide;
  • Collaboration with Barclays Bank, to issue credit cards;
  • Transfer of memberships;
  • Sending advertising, special offers and promotions.

In case you do not want your personal data to be processed for these secondary purposes, from now you can communicate your refusing, by writing to the Privacy Department, located at the address known as Km 3.5, Kukulcan Boulevard, Zona Hotelera, Cancun, Quintana Roo, CP 77500, or e-mail :

For any questions or clarification regarding the procedure, of if you wish to express your disavowal concerning this privacy notice, please contact the phone 01 998 8487 900, ext. 1586, with our Privacy Department.

Your refusal to use your personal data for these purposes cannot be a reason to deny you the services or products you request or contract with us.

To carry out the purposes described above, we will need your personal information as follows:

  • Name;
  • Address;
  • Mobile phone;
  • Phone home;
  • Email;

Besides the personal data mentioned above for the purposes informed in this privacy notice, we will also use the following personal information that is considered sensitive and/or proprietary that requires special financial protection:

  • Credit Card holder name, account number, validity date, type of card (Visa , Master Card , American Express, Discover y Diners Club), and security code.

You are entitled to know which personal data we hold from you, the purpose we use it for and the conditions of use we give it (Access). Also, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification). To remove it from our records or databases when you consider that it is not being used according to the principles and obligations under the regulations (Cancellation). And oppose to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit, at any time, a request in writing, addressed to the responsible Operadora New Life, S.A. de C.V., in the Privacy Department, located at the address known as Km 3.5 Kukulcan Boulevard, Zona Hotelera, Cancun, Quintana Roo, CP 77500, or e-mail:

Your request application must contain and be accompanied by the following:

  • I. Your full name, address and email to allow us to reply your request;
  • II. Document proving your identity (Copy of official photo identification and signature);
  • III. Clear description of your request, the right you want to exercise, or if you simply want to limit the use of information, access to your personal data and / or revoke your consent;
  • IV. Clear and precise description of the personal data with respect to the right you want to exercise;
  • V. Any other item or document that facilitates the location of your personal data;
  • VI. A power of attorney (POA) signed by two witnesses (Copy of official photo identification and signature of the grantor and acceptor), if the person is an agent that promotes or representative of the holder of personal data.

In case you request the correction of your personal information, you must also indicate the modifications to be made and provide documentation supporting your request.

For more information on the procedure and requirements for the ARCO rights, you may call the following telephone number: 01 998 8487 900, ext. 1586; enter to our website, or contact our Privacy Department, which will process the requests for the exercise of these rights , and attend any questions you may have regarding the treatment of your information.

The contact details of our Privacy Department are: Privacy Department, located in the address known as Km 3.5 Kukulcan Boulevard, Zona Hotelera, Cancun, Quintana Roo, CP 77500, email:, with telephone number: 01 998 8487 900, ext. 1586.

You can revoke your consent to treat your personal information if you have given any. However, it is important to note that we might not comply to your request in all cases, or terminate the use of your personal data immediately, since it is possible that for some legal obligation we will have to continue to use your personal data. You must also consider that for certain purposes, the revocation of consent does not mean that we can continue to provide the service you request, or the termination of your relationship with us.

The time period to follow up your request will be, as provided in Article 32 of the Federal Law on the Protection of Personal Data in Possession of Particulars, no later than twenty working days from the date the request is received to inform the Contractor, the determination made, to the effect that if it is appropriate, it will be allocated within fifteen days following the date on which the answer is communicated, being able to extend the periods referred to only once per period as long as warranted by the circumstances.

In order that you limit the use and disclosure of your personal information, we offer the following:

  • Your enrollment in the Public Registry to Avoid Advertising, that grants your personal information not to be used for advertising or business promotions for goods or services by the Federal (CJF) on the website, or calling from Mexico, Guadalajara and Monterrey to 96 28 00 00, and from the rest of Mexico to 01 800 962 8000.

To cancel your subscription to our Newsletter, you will find a “Cancel Subscription” button in the lower portion of our e-mails. This button will take you to a website where you will have the opportunity to let us know the reason behind your cancellation. We invite you to leave your suggestions on how we can better the delivery of our e-mails. If you would prefer not to leave a comment, simply check the box, “No reason, just let me out.”

Please note that our website use cookies and other technologies through which we can monitor your Internet user behavior as well as provide better service and user experience when browsing our site.

The personal data we collect from these tracking technologies are:

  • History open and selected information pages on our website;
  • Personal Information described above as name, address, cell phone, home phone and email, that is only saved if you hold a reservation or subscription, and provide our web forms with these personal data.
  • Also sensitive information regarding your credit card name holder, no. account, validity date, type of card (Visa , Master Card , American Express, Discover y Diners Club), and security code for online payment of your reservation.

It is important to communicate that the tracking and storage of information stored by websites, only includes cookies but it cannot track the IP address.

Such data will be used for the primary purposes indicated above.

These technologies can be disabled in Internet Explorer by following these steps:

To delete your browsing history in Internet Explorer 7

  • 1. Open Internet Options, click the Start button, click: Control Panel, click: Network and Internet, and then click: Internet Options.
  • 2. Click: the General tab and then, under Browsing history, click: Delete.
  • 3. Under History, click: Clear History, and then click: Yes to confirm you want to delete the history.
  • 4. Click: Close and then OK.

To delete the browsing history or part of Internet Explorer 8

1. Open: Internet Explorer, click the Start button, and then click: Internet Explorer 2. Click the Safety button, and then click: Delete Browsing History. 3. If you do not want to delete the cookies and files associated with websites in your Favorites list, select the Preserve Favorites website data. 4. Select the box next to the categories of the information to be deleted. 5. Click: Remove.

For more information on the use of these technologies, you can consult the website:

Also, please note that we will share this information with external companies for the purposes listed in the table below.

Personal Data Recipient Country Purpose. Interguest USA Reservation systems provider (Booking Engine) Joyasoft Mexico Timeshare Database TCA Software Solutions (Innsist) Mexico Reservations

This privacy notice may be changed at any time. These changes or updates might be related to new legal requirements, our own needs for the products or services we offer, our privacy practices, changes in our business model, or other causes.

We promise to keep you informed about the changes which this privacy notice might undergo, through the following:

The procedure through which we will notify you about the changes or updates to this privacy notice will be made if necessary, based on the list of users of our services, who have in turn accepted the terms and conditions of this document.

It is important to note that by the official of the Federal Law on the Prevention and Identification of Operations Illicit Resources, consistent with the obligations contained in the Articles 21 and 22 thereof, the information and documentation provided by you will be sent to the Secretariat of Finance of Mexico by presenting notices in the times and procedures included in this Law.